At any time, 24 hours a day, 7 days a week, non-urgent calls may be made to the Police Department, where a staff member will respond, at 819-425-2723.
When to use 9-1-1
For any emergency requiring an emergency vehicle: ambulance, fire, police. Examples: an accident, criminal incident, danger on a public road, fire, smells of gas, severe health problems, persons in distress.
When you dial 9-1-1
The emergency calls agent will answer, saying : Urgence 9-1-1
As soon as you hear that response:
1. Give the reason for your call so that the agent can rapidly identify the service you require;
2. Make clear the place where the emergency situation is occurring;
3. Identify yourself: first and last name, address and telephone number;
4. Stay on the line to respond to any questions you may be asked;
5. Do not hang up until the agent tells you that you may do so.
You dial 9-1-1 by mistake
DO NOT HANG UP! Explain the error to the agent who answers. This avoids having an emergency vehicle dispatched without reason. If you hang up, the agent will immediately call back to your home. If you do not answer, the agent will advise a police officer to go to your home in order to ensure that are well and safe. The call will be treated as an emergency.
Avoid programming 9-1-1 into your telephone
Just remember the three numbers. Programming the numbers into the telephone often results in 9-1-1 calls, simply because the person misdials. It ties up the 9-1-1 lines uselessly and may actually cause an urgent call to be put on hold.
When not to use 9-1-1
You should not, for any reason, use 9-1-1 to obtain information usually provided by administrative services, e.g.:
- general information
- information about permits and licenses
- information about activities
- information about the location of streets
- information about billing of ambulance services
- information about Police Department phone numbers
- information about a Police Department file.
9-1-1 keeps track of you
The origin of emergency calls is posted on the screen of the emergency calls agent. Should you lose consciousness, panic or be obliged to exit the premises, once 9-1-1 has been dialed an emergency vehicle is dispatched to the premises.
You can dial 9-1-1 from a telephone booth without needing coins. The address of the phone booth will be posted on the agent's screen and this person will be able to identify the place from which you are calling