The Ville de Mont-Tremblant’s 9-1-1 emergency centre has been certified to the standards of the Government of Québec.
At any time, 24 hours a day, 7 days a week, non-urgent calls may be made to the Police Department, where a staff member will respond, at 819-425-2723.
When to use 9-1-1
For any emergency requiring an emergency vehicle: ambulance, fire and police. Examples: Accident, criminal act, danger on the public roads, fire, smell of gas, severe health problems, person in distress.
Billing for 9-1-1
Each month, you receive a telephone bill that includes costs that provide financing for the 9-1-1 service. The amount is thus billed just once per month, without reference to the number of times you have called 9-1-1 during the month. The service is thus free in that you do not receive a bill each time you call 9-1-1.
When you call 9-1-1
The emergency calls agent will answer, saying: “Urgence 9-1-1”
As soon as you hear that response:
- Give the reason for your call so that the agent can rapidly identify the service you require.
- Make clear the place where the emergency situation is occurring.
- Identify yourself: first and last name, address and telephone number.
- Stay on the line to respond to any questions you may be asked.
- The agent will contact the appropriate emergency services (police, fire, ambulance, paramedic), which will go to the site of the emergency.
- It is likely that the 9-1-1 worker will give you some guidance while you wait for help. Stay on line until the end of the guidelines.
- Do not hang up until the agent tells you that you may do so.
9-1-1 from a cell phone
When you use a cell phone, the data appearing on the 9-1-1 agenet’s screen are geographical data (longitude and latitude) indicating where you are within 10 to 1,200 metres.
You dial 9-1-1 by mistake
DO NOT HANG UP! Explain the error to the agent who answers. This avoids having an emergency vehicle dispatched without reason. If you hang up, the agent will immediately call back to your home. If you do not answer, the agent will advise a police officer to go to your home in order to ensure that all is well. The call will be treated as an emergency.
Avoid programming 9-1-1 into your telephone
Just remember the three numbers. Programming the numbers into the telephone often results in 9-1-1 calls, simply because the person misdials. It ties up the 9-1-1 lines uselessly and may actually cause an urgent call to be put on hold. Lastly, lock your cell phone if you doing an activity! A cell phone in a pocket can auto-dial 9-1-1.
Teach your children to call 9-1-1
In an emergency, children need to know their address and phone number by heart. Visit https://www.canada.ca/en/services/health.html for tips and scenarios.
When not to use 9-1-1
You should not, for any reason, use 9-1-1 to obtain information usually provided by administrative services, e.g.:
- general information
- information about permits and licences
- information about activities
- information about the location of streets
- information about billing of ambulance services
- information about Police Department phone numbers
- information about a Police Department file
9-1-1 keeps track of you
The origin of emergency calls is posted on the screen of the emergency calls agent. Should you lose consciousness, panic or be obliged to exit the premises, once 9-1-1 has been dialed an emergency vehicle is dispatched to the premises.
You can dial 9-1-1 from a telephone booth without using coins. The address of the telephone booth will be posted on the agents’ screen and that person will be able to identify the place from which you are calling.
Texting 9-1-1 (T9-1-1)
T9-1-1 is a service available to you only if you are deaf, deafened, hard of hearing or speech impaired (DHHSI). During an emergency, T9-1-1 provides 9-1-1 call centres with the ability to converse with you using text messaging.
These individuals must register for T9-1-1 with their wireless service provider.
For more information, please visit the website Text with 9-1-1.